At Alaa Al Jasmi Law Firm and Legal Consultancy – Ajman, United Arab Emirates, we are committed to delivering high-quality legal services and handling all client complaints with full transparency and professionalism.
This policy explains how complaints can be submitted and how they are reviewed and resolved.
1. Our Commitment to Clients
We are committed to:
Providing professional and reliable legal services
Handling all complaints with care and respect
Maintaining confidentiality of all complaint details
Responding within a reasonable timeframe
2. Who can submit a complaint?
Any client or website visitor may submit a complaint regarding:
Service quality
Communication or response time
Administrative or technical errors
Any concern related to their experience with the law firm
3. How to submit a complaint
Complaints may be submitted through:
Direct phone call
WhatsApp message
The “Contact Us” form on the website
Email including a clear explanation of the issue
To process your complaint efficiently, please provide:
Full name
Contact information
Case/reference number (if available)
A brief and clear description of the complaint
4. How we handle complaints
Upon receiving the complaint:
It is recorded in our internal system
The issue is reviewed by the responsible staff member
Additional details may be requested from the complainant
Appropriate corrective actions are taken
5. Expected response timeframe
We aim to respond within:
1–3 business days for the initial reply
3–7 business days for full resolution (depending on the complaint)
6. Confidentiality
All complaints are handled confidentially and are not shared with any external parties unless legally required.
7. If you are not satisfied with the outcome
If the complainant is not satisfied with the resolution, they may request for the case to be reviewed again by a senior administrative representative.
8. Contact information for complaints
Phone: +971545542070
WhatsApp: Same number
Website: https://cizona.com